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Delivery Information

 

Mainland UK Orders OVER £20 FREE

All orders over £20 placed with eCig Buyer for delivery to Mainland UK include free postage and packaging.

All orders under £20 placed with eCig Buyer for delivery to Mainland UK incurs a delivery charge of £1.00 per order.

 

All UK orders will be shipped out using Royal Mail's standard delivery service and expected delivery times are between 1 and 3 working days. During Bank Holidays the delivery expectations may be delayed so please order in good time around the Bank Holiday.

 

International Orders

All delivery charges on orders places with eCig Buyer for delivery to non Mainland UK (International) addresses are calculated based on the weight of the order (price is shown on checkout when delivery country specified). Items will be shipped using Royal Mail's International Standard delivery service and expected delivery times are between 3 to 5 working days (Europe) and 5 to 7 working days (rest of the world).

 

Extra Information

Due to the changes in Royal Mail collection times, ALL orders will now be dispatched the next working day from the order being received. Once your order has been dispatched from our distribution site, you will be sent a dispatch confirmation email with details of your order. Customers who have opted to register on the website may find information regarding their order status by logging in to the site using the details they set the account up with.

 

Please allow 5 working days (10 working days for International customers) before contacting us to report a lost package, as sometimes it will take a while for Royal Mail or local domestic mail carrier to deliver, or indeed fail to deliver and return the item/s to us.

 

We aim to dispatch most orders within 24 hours of receipt of the order as most items are in stock, but please allow 7-10 days. Delivery times are not guaranteed, they are estimates given by Royal Mail and may be subject to an additional delivery time period in some overseas territories depending on the domestic mail carrier or a given territory. Deliveries are generally made between 9am and 6pm in the UK. We take no responsibility for delays or non-delivery if the address or postcode supplied is not correct.

 

For more information on eCig Buyer's delivery policy please contact us.