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Frequently Asked Questions


What is an Electronic Cigarette?

An Electronic Cigarette is an electronic device, which imitates a regular cigarette. It is a new way for users of regular tobacco based cigarettes to regulate and control their nicotine intake while in public places without ANY of the harmful effects associated with tobacco cigarettes.

How do electronic cigarettes work?

The Electronic Cigarette works as follows: the user inhales on the electronic cigarette, this causes an air flow sensor to signal to the inbuilt microprocessor in the battery to activate the atomiser. The atomiser converts the liquid nicotine in the cartridge into a vapour using heat (atomisation). The vapour is inhaled by the user. Simultaneously, a water-based vapour is released from the vegetable glycerine by the atomizer to resemble ‘smoke'. This ‘smoke' has no risk to its user or persons around them. It is the same kind of 'smoke' regularly used in night clubs.

What is in the cartridge?

The base liquid of the cartridge is a mixture of liquid-nicotine, tobacco (or other) flavourings and natural vegetable glycerine.

What powers the device?

A rechargeable lithium battery powers the device.

How do i know when my Smoke Relief battery is fully charged?

There are two batteries - a cigarette battery (white stick) and a charger box battery (black box). When the cigarette battery is fully charged everything works better and you get more smoke and flavour. All charger boxes come with a LCD indicator showing battery charge on the box. You need to charge the charger box battery about once a week and keep the cigarette battery in it when it is not being used. The cigarette battery on its own is good for about 4-6 hours of use. When using a USB charger plugged into your computer, then it takes around 1-2 hours to full charged the battery.

How long will a Smoke Relief battery take to charge?

For the majority of models, an initial charging time of 8 hours is recommended. After that allow one to two hours to charge on the mains charger.

What available methods are there for charging a battery?

Smoke Relief e-cigarettes have two batteries - the white one on the cigarette and the actual black charger box (supplied with the Deluxe Kit). Charge up the charger box battery about once a week and keep the cigarette stored in the charger box when not in use. Or if you do not have the Smoke Relief Deluxe kit, then you can charge your battery up by attaching the battery to the USB charger and plugging into a USB socket on a PC/laptop etc.

Why do i need spare batteries?

Lithium batteries permanently lose capacity over time. This is why Smoke Relief batteries have a relatively short life of 2-3 months. The rechargeable box comes with a lifetime warranty but when your battery goes it needs to be replaced and these can be orderd from our eCig Accessories page.

How to tell if my battery is faulty?

If you are getting very little time from a fully charged cigarette battery, it is probably time to replace it.

Electronic Cigarette Cartridges Toxicology

Smoke Relief nicotine cartridges have been tested by an Independent Laboratory to ensure they do not contain any hazard substances apart from nicotine.

Nicotine is addictive, and is classed as a poison, and as regular cigarette smokers, you will be aware of this. Nicotine cartridges are a much safer alternative to the traditional cigarette as they do not contain any of the known harmful chemicals that are in cigarettes. However electronic cigarettes are not an alternative to giving up they are merely a safe way to "smoke" for people who are either not ready to give up or simply do not want to.

Vegetable Glycerine

Glycerine (or glycerin, glycerol) is a colourless, odourless, viscous liquid that is widely used in food and pharmaceutical formulations. Glycerine is sweet-tasting and not toxic. It has the same energy value as sugar and is used in a wide number of food products eg. cookies and personal care products, eg. toothpaste, shampoo, cough syrup. When injested it is metabolised by the body as an energy source. In an electronic cigarette glycerine is not burnt it is vapourised to create what looks like smoke. When you breathe it into your lungs it is absorbed into your bloody stream and metabolised. The glycerine used in Smoke Relief products is a naturally-derived plant extract.

The Electronic Cigarette, The Law and The User

The Law introduced in the UK in the Health Act 2006, banned the use of tobacco based cigarettes in public places.

The Act was introduced in response to research suggesting tobacco based cigarettes kills over 100,000 people each year in the UK, as lit tobacco produces tar, carcinogens, carbon monoxide and up to 400 other toxic substances.

In Chapter 28 that incorporates the Smoking ban, the definition of smoking is stated as : Smoking refers to smoking tobacco or anything which contains tobacco, or smoking any other substance, and smoking includes being in possession of lit tobacco or of anything lit which contains tobacco, or being in the possession of any other lit substance in a form in which it could be smoked.

The use of an electronic cigarette device is excluded from the Act as the device contains no tobacco, it is not ignited, and produces no smoke from burning substances.

The electronic cigarette can be used in any location and within any premises that introduced a ban on tobacco based cigarettes with the introduction into Law of Health Act 2006.

Although some places are now banning the use of electronic cigarettes on their premises, but this is just a simple company/premises policy and is not upheld by law, therefore it is not illegal to use an electronic cigarette. But please do respect the owners of establishments if they choose not to allow the use of electronic cigarettes on their premises.